# ActiveCampaign: Increase in Failures Using the API

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-27 17:00 UTC · Resolved: 2025-12-27 17:28 UTC · Duration: 28 min
- Updates: 4 · Affected components: API Availability, US Region - API Availability
- [Vendor status page: https://stspg.io/d5h09prm1b04](https://stspg.io/d5h09prm1b04)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign reported increased API failures affecting API Availability and US Region - API Availability, with major impact. The incident started at 2025-12-27 17:00 UTC and was resolved at 2025-12-27 17:28 UTC, lasting 28 min; engineers identified the root issue but did not disclose the cause or specific fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-27 17:00 UTC: Engineers have been alerted to an increased rate of failures coming from the API. We are actively looking into the issue now.
- **identified** 2025-12-27 17:02 UTC: The root issue has been identified and engineers are working to fix the problem now.
- **identified** 2025-12-27 17:22 UTC: We are continuing to work on a fix for this issue.
- **resolved** 2025-12-27 17:28 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-12-27 17:00 UTC: [Major incident: Increase in Failures Using the API](https://rewindex.com/change/i2a18354f9d821d.md)


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Canonical: https://rewindex.com/company/activecampaign/incidents/yct98ght4mzs · Markdown: https://rewindex.com/company/activecampaign/incidents/yct98ght4mzs.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/yct98ght4mzs · Generated 2026-10-18T10:42:21.839Z