ActiveCampaign: Several Features Degraded

Impact: majorStatus: resolvedStarted 2025-07-16 18:09 UTCResolved 2025-07-16 18:33 UTC (24 min)3 updatesSource: stspg.io

Summary

ActiveCampaign reported a major degradation affecting SMS and WhatsApp sending and Active Intelligence for US customers, starting 2025-07-16 18:09 UTC. The incident lasted 24 min and was resolved at 2025-07-16 18:33 UTC; the vendor said it identified the issue and was implementing a fix, but provided no cause.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: IntegrationsUS Region - IntegrationsMessage Sending Availability - SMSSMS

Timeline of updates

investigating2025-07-16 18:09 UTC
Engineers are investigating issues with SMS and WhatsApp sending as well as the Active Intelligence feature for US customers.
identified2025-07-16 18:30 UTC
The issue has been identified and a fix is being implemented.
resolved2025-07-16 18:33 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Several Features Degraded 2025-07-16 18:09 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). ActiveCampaign profile · Recent ActiveCampaign incidents · Markdown · JSON