# ActiveCampaign: Several Features Degraded

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-16 18:09 UTC · Resolved: 2025-07-16 18:33 UTC · Duration: 24 min
- Updates: 3 · Affected components: Integrations, US Region - Integrations, Message Sending Availability - SMS, SMS
- [Vendor status page: https://stspg.io/k5tcw6vr6bsz](https://stspg.io/k5tcw6vr6bsz)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign reported a major degradation affecting SMS and WhatsApp sending and Active Intelligence for US customers, starting 2025-07-16 18:09 UTC. The incident lasted 24 min and was resolved at 2025-07-16 18:33 UTC; the vendor said it identified the issue and was implementing a fix, but provided no cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-07-16 18:09 UTC: Engineers are investigating issues with SMS and WhatsApp sending as well as the Active Intelligence feature for US customers.
- **identified** 2025-07-16 18:30 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2025-07-16 18:33 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-07-16 18:09 UTC: [Major incident: Several Features Degraded](https://rewindex.com/change/ia9722935f16248.md)


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Canonical: https://rewindex.com/company/activecampaign/incidents/35qtzvrf53sz · Markdown: https://rewindex.com/company/activecampaign/incidents/35qtzvrf53sz.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/35qtzvrf53sz · Generated 2026-10-18T12:33:45.415Z