Changes / ActiveCampaign / Several Features Degraded
ActiveCampaign: Major incident: Several Features Degraded
Summary
ActiveCampaign reported a major degradation affecting SMS and WhatsApp sending and Active Intelligence for US customers, starting 2025-07-16 18:09 UTC. The incident lasted 24 min and was resolved at 2025-07-16 18:33 UTC; the vendor said it identified the issue and was implementing a fix, but provided no cause.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 86%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Several Features Degraded
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-07-16 18:09 UTC
Before: not present
After: 2025-07-16 18:33 UTC
Before: not present
After: Integrations, Message Sending Availability - SMS, SMS, US Region - Integrations
Before: not present
After: Engineers are investigating issues with SMS and WhatsApp sending as well as the Active Intelligence feature for US customers.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Several Features Degraded (this change) ActiveCampaign reported a major degradation affecting SMS and WhatsApp sending and Active Intelligence for US customers, starting 2025-07-16 18:09 UTC. The incident lasted 24 min and was resolved at 2025-07-16 18:33 UTC; the vendor said it identified the issue and was implementing a fix, but provided no cause. | Major incident |
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