# ActiveCampaign: Major incident: Several Features Degraded

**Summary:** ActiveCampaign reported a major degradation affecting SMS and WhatsApp sending and Active Intelligence for US customers, starting 2025-07-16 18:09 UTC. The incident lasted 24 min and was resolved at 2025-07-16 18:33 UTC; the vendor said it identified the issue and was implementing a fix, but provided no cause. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-07-16 18:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/k5tcw6vr6bsz](https://stspg.io/k5tcw6vr6bsz)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/35qtzvrf53sz@817b9808849c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Several Features Degraded
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-16 18:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-16 18:33 UTC
```

**6. Added: Affected components**

```diff
+ Integrations, Message Sending Availability - SMS, SMS, US Region - Integrations
```

**7. Added: Update** (investigating) · 2025-07-16 18:09 UTC

```diff
+ Engineers are investigating issues with SMS and WhatsApp sending as well as the Active Intelligence feature for US customers.
```

**8. Added: Update** (identified) · 2025-07-16 18:30 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (resolved) · 2025-07-16 18:33 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-16 18:09 UTC | Major incident: Several Features Degraded (this change) | degradation |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia9722935f16248 · Markdown: https://rewindex.com/change/ia9722935f16248.md · JSON: https://rewindex.com/api/v1/changes/ia9722935f16248 · Generated 2026-10-18T02:54:54.838Z