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ActiveCampaign: Whatsapp message responses delayed

Impact: majorStatus: resolvedStarted Resolved (3.4 h)4 updatesSource: stspg.io (opens in new tab)
Summary

ActiveCampaign reported a major WhatsApp degradation starting 2026-10-08 14:03 UTC: incoming responses were delayed, while message sending was unaffected. The vendor reported the issue resolved and responses catching up at 14:29 UTC; all delayed messages had caught up by 2026-10-08 17:26 UTC, ending the incident after 3 h 22 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Message Sending Availability - WhatsAppWhatsApp

Timeline of updates

  1. investigating

    We are aware of delays in receiving Whatsapp responses and engineering is actively investigating. Message sending is not impacted.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    The issue has been resolved and response messages are catching up now.

  4. resolved

    All delayed messages have caught up.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). ActiveCampaign profile · Recent ActiveCampaign incidents · Markdown · JSON