# ActiveCampaign: Whatsapp message responses delayed

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-08 14:03 UTC · Resolved: 2026-10-08 17:26 UTC · Duration: 3.4 h
- Updates: 4 · Affected components: Message Sending Availability - WhatsApp, WhatsApp
- [Vendor status page: https://stspg.io/3j43mqbqt0x0](https://stspg.io/3j43mqbqt0x0)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign reported a major WhatsApp degradation starting 2026-10-08 14:03 UTC: incoming responses were delayed, while message sending was unaffected. The vendor reported the issue resolved and responses catching up at 14:29 UTC; all delayed messages had caught up by 2026-10-08 17:26 UTC, ending the incident after 3 h 22 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-08 14:03 UTC: We are aware of delays in receiving Whatsapp responses and engineering is actively investigating. Message sending is not impacted.
- **identified** 2026-10-08 14:19 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-10-08 14:29 UTC: The issue has been resolved and response messages are catching up now.
- **resolved** 2026-10-08 17:26 UTC: All delayed messages have caught up.

## Rewindex changes for this incident

- 2026-10-08 14:03 UTC: [Major incident: Whatsapp message responses delayed](https://rewindex.com/change/i84d7b8f1285b51.md)


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Canonical: https://rewindex.com/company/activecampaign/incidents/ynb3rpqjhk77 · Markdown: https://rewindex.com/company/activecampaign/incidents/ynb3rpqjhk77.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/ynb3rpqjhk77 · Generated 2026-10-18T09:40:43.359Z