Changes / ActiveCampaign / Whatsapp message responses delayed
ActiveCampaign: Major incident: Whatsapp message responses delayed
Summary
ActiveCampaign reported a major WhatsApp degradation starting 2026-10-08 14:03 UTC: incoming responses were delayed, while message sending was unaffected. The vendor reported the issue resolved and responses catching up at 14:29 UTC; all delayed messages had caught up by 2026-10-08 17:26 UTC, ending the incident after 3 h 22 min.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: Whatsapp message responses delayed
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-10-08 14:03 UTC
Before: not present
After: 2026-10-08 17:26 UTC
Before: not present
After: Message Sending Availability - WhatsApp, WhatsApp
Before: not present
After: We are aware of delays in receiving Whatsapp responses and engineering is actively investigating. Message sending is not impacted.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: The issue has been resolved and response messages are catching up now.
Before: not present
After: All delayed messages have caught up.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Whatsapp message responses delayed (this change) ActiveCampaign reported a major WhatsApp degradation starting 2026-10-08 14:03 UTC: incoming responses were delayed, while message sending was unaffected. The vendor reported the issue resolved and responses catching up at 14:29 UTC; all delayed messages had caught up by 2026-10-08 17:26 UTC, ending the incident after 3 h 22 min. | Major incident |
All ActiveCampaign changes → · ActiveCampaign profile · Markdown · JSON