# ActiveCampaign: Major incident: Whatsapp message responses delayed

**Summary:** ActiveCampaign reported a major WhatsApp degradation starting 2026-10-08 14:03 UTC: incoming responses were delayed, while message sending was unaffected. The vendor reported the issue resolved and responses catching up at 14:29 UTC; all delayed messages had caught up by 2026-10-08 17:26 UTC, ending the incident after 3 h 22 min. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-10-08 14:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3j43mqbqt0x0](https://stspg.io/3j43mqbqt0x0)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/ynb3rpqjhk77@969fc358ca89
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Whatsapp message responses delayed
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-08 14:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-08 17:26 UTC
```

**6. Added: Affected components**

```diff
+ Message Sending Availability - WhatsApp, WhatsApp
```

**7. Added: Update** (investigating) · 2026-10-08 14:03 UTC

```diff
+ We are aware of delays in receiving Whatsapp responses and engineering is actively investigating. Message sending is not impacted.
```

**8. Added: Update** (identified) · 2026-10-08 14:19 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-10-08 14:29 UTC

```diff
+ The issue has been resolved and response messages are catching up now.
```

**10. Added: Update** (resolved) · 2026-10-08 17:26 UTC

```diff
+ All delayed messages have caught up.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-08 14:03 UTC | Major incident: Whatsapp message responses delayed (this change) | degradation |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i84d7b8f1285b51 · Markdown: https://rewindex.com/change/i84d7b8f1285b51.md · JSON: https://rewindex.com/api/v1/changes/i84d7b8f1285b51 · Generated 2026-10-18T02:29:51.835Z