Companies / data
Segment
730incidents since 2015-01-27
76major or critical
11in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: SSO Login Issues with the Segment App Some customers could not log in to the Segment app via SSO, affecting Web Interface (US). Segment marked the incident major; it ran from 2026-09-10 14:28 UTC to 2026-09-10 15:39 UTC, lasting 1 h 11 min. Segment reported mitigation and fully restored SSO login but did not disclose the root cause. | Major incident | |
| Major incident: Issue with Engage UI Segment reported a major outage affecting Engage UI page loads, including Audiences and Journeys, in the US. The incident started at 2026-09-03 18:30 UTC and lasted 4 h 11 min, resolving at 2026-09-03 22:41 UTC; a fix was applied at 09-03 20:26 UTC, restoring full UI functionality. | Major incident | |
| Major incident: Intermittent Segment application login errors Segment reported a major incident causing intermittent login errors for a subset of customers, affecting Web Interface (EU) and Web Interface (US). It started at 2026-08-18 17:49 UTC and was resolved at 2026-08-18 22:02 UTC, lasting 4 h 13 min; login was reported operating normally at 18:38 UTC. | Major incident | |
| Major incident: Data processing pipeline issue Segment reported a major data processing issue affecting Data Processing Pipeline (US), Engage (US), and Journeys (US) from 2026-07-26 01:43 UTC to 2026-07-26 04:10 UTC, lasting 2 h 27 min. A fix was implemented by 03:02 UTC, and the incident was resolved. | Major incident | |
| Major incident: Connections Processing Delays Segment reported major Connections processing delays affecting Streaming Destinations (US), delaying destination delivery. The incident started at 2026-07-25 22:45 UTC and resolved at 2026-07-26 04:39 UTC, lasting 5 h 53 min. A fix was implemented at 07-25 23:39 UTC, with processing latency recovering under monitoring. | Major incident | |
| Major incident: (US West 2) Partial degradation of Linked Audiences, Linked Events, Reverse ETL, and Profile Sync due to external Snowflake Outage Segment reported major degradation in US West 2 affecting Linked Audiences, Linked Events, Reverse ETL, and Profile Sync; syncs and data processing could fail due to an upstream Snowflake outage. It started at 2026-06-22 22:14 UTC and resolved at 2026-06-23 00:22 UTC, lasting 2 h 7 min. Functionality recovered after Snowflake’s outage resolved; no customer action was required. | Major incident | |
| Major incident: Audience Preview Unavailable Segment reported a major incident affecting Audience Previews, which failed to load for some customers across the EU and US web interfaces. It started at 2026-04-13 19:02 UTC and was resolved at 2026-04-13 19:19 UTC, lasting 16 min; Segment confirmed Audience Preview was operating normally. | Major incident | |
| Major incident: Reverse ETL syncs experiencing partial disruptions Certain Segment Reverse ETL syncs in the EU and US failed in a major-impact outage starting 2026-04-09 16:40 UTC and resolved at 2026-04-09 19:53 UTC, lasting 3 h 12 min. Segment reported implementing a fix, after which syncs proceeded successfully without failures. | Major incident | |
| Major incident: We are observing elevated ETIMEDOUT errors from Yahoo DSP destination. | Major incident | |
| Major incident: Snowflake RETL sources and Warehouse Destinations are failing due to Snowflake Outage | Major incident |
Full Segment change timeline, with diffs →
Status incident history
Segment status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2015 | 36 | 3 |
| 2016 | 59 | 3 |
| 2017 | 117 | 2 |
| 2018 | 138 | 7 |
| 2019 | 35 | 1 |
| 2020 | 52 | 5 |
| 2021 | 59 | 5 |
| 2022 | 41 | 7 |
| 2023 | 78 | 20 |
| 2024 | 39 | 7 |
| 2025 | 43 | 7 |
| 2026 | 33 | 9 |
Incidents per month, last 36 months
criticalmajorminornonemaintenanceunknown
Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | minor | 5 |
| 2023-10 | none | 1 |
| 2023-11 | critical | 2 |
| 2023-11 | minor | 1 |
| 2023-11 | none | 2 |
| 2023-12 | major | 1 |
| 2023-12 | minor | 2 |
| 2024-01 | critical | 1 |
| 2024-01 | major | 1 |
| 2024-01 | minor | 3 |
| 2024-01 | none | 1 |
| 2024-02 | major | 2 |
| 2024-02 | minor | 1 |
| 2024-02 | none | 2 |
| 2024-03 | minor | 2 |
| 2024-03 | none | 1 |
| 2024-04 | minor | 2 |
| 2024-06 | minor | 2 |
| 2024-07 | minor | 3 |
| 2024-07 | none | 1 |
| 2024-08 | major | 1 |
| 2024-08 | none | 2 |
| 2024-09 | minor | 2 |
| 2024-10 | minor | 3 |
| 2024-10 | none | 3 |
| 2024-11 | major | 2 |
| 2024-11 | minor | 1 |
| 2024-12 | minor | 2 |
| 2024-12 | none | 1 |
| 2025-01 | major | 1 |
| 2025-01 | minor | 1 |
| 2025-02 | minor | 4 |
| 2025-03 | none | 2 |
| 2025-05 | critical | 1 |
| 2025-05 | minor | 4 |
| 2025-06 | major | 2 |
| 2025-06 | minor | 2 |
| 2025-06 | none | 2 |
| 2025-07 | minor | 4 |
| 2025-07 | none | 1 |
| 2025-08 | major | 1 |
| 2025-08 | minor | 2 |
| 2025-09 | major | 1 |
| 2025-09 | minor | 3 |
| 2025-09 | none | 1 |
| 2025-10 | minor | 5 |
| 2025-11 | minor | 4 |
| 2025-12 | major | 1 |
| 2025-12 | minor | 1 |
| 2026-01 | major | 1 |
| 2026-01 | minor | 2 |
| 2026-01 | none | 2 |
| 2026-02 | minor | 2 |
| 2026-03 | minor | 3 |
| 2026-03 | none | 1 |
| 2026-04 | major | 2 |
| 2026-04 | minor | 3 |
| 2026-04 | none | 1 |
| 2026-05 | minor | 1 |
| 2026-06 | major | 1 |
| 2026-06 | minor | 1 |
| 2026-07 | major | 2 |
| 2026-07 | minor | 2 |
| 2026-08 | major | 1 |
| 2026-08 | minor | 1 |
| 2026-08 | none | 1 |
| 2026-09 | major | 2 |
| 2026-09 | minor | 2 |
| 2026-10 | minor | 2 |
Silent edits
No silent edits or deletions detected for Segment yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Subprocessors | baseline |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Terms of service | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Privacy policy | segment.com/privacy | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Subprocessors | segment.com/legal/subprocessors | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Terms of service | segment.com/terms | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Pricingpartial | segment.com/pricing/ | 2 | 2026-10-17 | 2026-10-17 | none yet |
| Trust / security | www.twilio.com/en-us/security | 1 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 730 incidents. Full list: last 90 days · JSON · Markdown