Companies / Segment / incidents

Segment: Delayed delivery reporting for ReverseETL

Affected components: Reverse ETL (EU)Reverse ETL - Reverse ETL (EU)Reverse ETL - Reverse ETL (US)Reverse ETL (US)

Timeline of updates

1. identified2025-11-04 01:09 UTC

   ReverseETL delivery counts are currently delayed. Syncs that started between 6:00 AM and 4:00 PM PST on November 3 may show inaccurate counts or timeout errors. We've identified the issue and are working towards a resolution. Note: This is only affecting reporting, no data loss or change in delivery.

2. identified2025-11-04 04:32 UTC

   We’re actively working on retroactively updating the ReverseETL delivery counts for affected customers. All ReverseETL Syncs created after 4 PM PST will correctly report counts.

3. identified2025-11-04 15:51 UTC

   We've restored the ReverseETL delivery counts in the EU and are actively working on updating them in the US.

4. resolved2025-11-04 17:56 UTC

   We've restored the ReverseETL delivery counts in the US

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Segment profile · Recent Segment incidents · Markdown · JSON