# Segment: Delayed delivery reporting for ReverseETL

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-04 01:09 UTC · Resolved: 2025-11-04 17:56 UTC · Duration: 17 h
- Updates: 4 · Affected components: Reverse ETL (EU), Reverse ETL - Reverse ETL (EU), Reverse ETL - Reverse ETL (US), Reverse ETL (US)
- [Vendor status page: https://stspg.io/77tg689btwxt](https://stspg.io/77tg689btwxt)
- [Company: Segment](https://rewindex.com/company/segment.md)

## Timeline of updates

- **identified** 2025-11-04 01:09 UTC: ReverseETL delivery counts are currently delayed. Syncs that started between 6:00 AM and 4:00 PM PST on November 3 may show inaccurate counts or timeout errors. We've identified the issue and are working towards a resolution. Note: This is only affecting reporting, no data loss or change in delivery.
- **identified** 2025-11-04 04:32 UTC: We’re actively working on retroactively updating the ReverseETL delivery counts for affected customers. All ReverseETL Syncs created after 4 PM PST will correctly report counts.
- **identified** 2025-11-04 15:51 UTC: We've restored the ReverseETL delivery counts in the EU and are actively working on updating them in the US.
- **resolved** 2025-11-04 17:56 UTC: We've restored the ReverseETL delivery counts in the US


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Canonical: https://rewindex.com/company/segment/incidents/9y0vp1vw7zhh · Markdown: https://rewindex.com/company/segment/incidents/9y0vp1vw7zhh.md · JSON: https://rewindex.com/api/v1/companies/segment/incidents/9y0vp1vw7zhh · Generated 2026-10-18T11:37:18.106Z