Companies / Segment / incidents

Segment: Intercom cloud sources failing to fetch data

Affected components: Cloud Sources - Cloud Sources (EU)Cloud Sources (EU)Cloud Sources - Cloud Sources (US)Cloud Sources (US)

Timeline of updates

1. identified2025-10-20 10:11 UTC

   Segment is observing service unavailable error from intercom APIs.

2. monitoring2025-10-20 12:00 UTC

   We are monitoring the recovery of Intercom cloud sources after experiencing data fetching issues. Intercom has reported their services are recovering from the incident. We are closely watching data ingestion to ensure full restoration.

3. monitoring2025-10-20 13:52 UTC

   Intercom EU cloud sources are now fully operational and data ingestion has been restored. All services are functioning normally

4. resolved2025-10-21 00:31 UTC

   Intercom cloud sources data fetching issues have been resolved. All services are now operating normally.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Segment profile · Recent Segment incidents · Markdown · JSON