# Segment: Intercom cloud sources failing to fetch data

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-20 10:11 UTC · Resolved: 2025-10-21 00:31 UTC · Duration: 14 h
- Updates: 4 · Affected components: Cloud Sources - Cloud Sources (EU), Cloud Sources (EU), Cloud Sources - Cloud Sources (US), Cloud Sources (US)
- [Vendor status page: https://stspg.io/qptkbthy6hqt](https://stspg.io/qptkbthy6hqt)
- [Company: Segment](https://rewindex.com/company/segment.md)

## Timeline of updates

- **identified** 2025-10-20 10:11 UTC: Segment is observing service unavailable error from intercom APIs.
- **monitoring** 2025-10-20 12:00 UTC: We are monitoring the recovery of Intercom cloud sources after experiencing data fetching issues. Intercom has reported their services are recovering from the incident. We are closely watching data ingestion to ensure full restoration.
- **monitoring** 2025-10-20 13:52 UTC: Intercom EU cloud sources are now fully operational and data ingestion has been restored. All services are functioning normally
- **resolved** 2025-10-21 00:31 UTC: Intercom cloud sources data fetching issues have been resolved. All services are now operating normally.


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Canonical: https://rewindex.com/company/segment/incidents/3kvfcdxc15vd · Markdown: https://rewindex.com/company/segment/incidents/3kvfcdxc15vd.md · JSON: https://rewindex.com/api/v1/companies/segment/incidents/3kvfcdxc15vd · Generated 2026-10-18T11:26:27.308Z