Segment: Heap.io Partner Outage
AWS outage, Jul 30, 2024 · 12 vendors, 12 incidents
Segment’s incident blames AWS as the cause. (hop 1, posted +1 h 13 min vs the first vendor naming AWS)
“…Heap.io Partner Outage Heap.io confirmed that the AWS outage affecting data delivery operation is now resolved.…”
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Mermaid source
flowchart LR
root["AWS<br/>own incident not archived"]:::inferred
h1["Within an hour<br/>3 vendors, 3 blamed AWS<br/>Xero, Substack, Mapbox"]:::blames
root --> h1
h4["1 to 4 hours later<br/>3 vendors, 2 blamed AWS<br/>Segment, Hootsuite, Honeycomb"]:::blames
root --> h4
later["Later<br/>1 vendor, 1 blamed AWS<br/>Heap"]:::blames
root --> later
me["Segment (this incident)<br/>posted +1 h 13 min"]:::me
h4 --- meFull event: timeline, evidence and all vendors →
Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.
Timeline of updates
- resolved
Heap.io confirmed that the AWS outage affecting data delivery operation is now resolved.
From Segment’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.segment.com (opens in new tab).