# Segment: Heap.io Partner Outage

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-07-30 23:28 UTC · Resolved: 2024-07-31 16:04 UTC · Duration: 17 h
- Updates: 1
- [Vendor status page: https://status.segment.com/incidents/vnx7gbrckyt2](https://status.segment.com/incidents/vnx7gbrckyt2)
- [Company: Segment](https://rewindex.com/company/segment.md)

## Part of an outage event

- [AWS outage, Jul 30, 2024: 12 vendors, 12 incidents](https://rewindex.com/events/2024-07-30-aws)
- This incident blames AWS as the cause. (hop 1, posted +1 h 13 min vs the first vendor naming AWS)
- Evidence: “…Heap.io Partner Outage Heap.io confirmed that the AWS outage affecting data delivery operation is now resolved.…”

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed AWS<br/>Xero, Substack, Mapbox"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>3 vendors, 2 blamed AWS<br/>Segment, Hootsuite, Honeycomb"]:::blames
  root --> h4
  later["Later<br/>1 vendor, 1 blamed AWS<br/>Heap"]:::blames
  root --> later
  me["Segment (this incident)<br/>posted +1 h 13 min"]:::me
  h4 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2024-07-31 16:04 UTC: Heap.io confirmed that the AWS outage affecting data delivery operation is now resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/segment/incidents/vnx7gbrckyt2 · Markdown: https://rewindex.com/company/segment/incidents/vnx7gbrckyt2.md · JSON: https://rewindex.com/api/v1/companies/segment/incidents/vnx7gbrckyt2 · Generated 2026-10-19T23:15:03.565Z