Segment: Audience Preview Unavailable

Impact: majorStatus: resolvedStarted 2026-04-13 19:02 UTCResolved 2026-04-13 19:19 UTC (17 min)3 updatesSource: stspg.io

Summary

Segment reported a major incident affecting Audience Previews, which failed to load for some customers across the EU and US web interfaces. It started at 2026-04-13 19:02 UTC and was resolved at 2026-04-13 19:19 UTC, lasting 16 min; Segment confirmed Audience Preview was operating normally.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Web Interface (EU)Web Interface - Web Interface (EU)Web Interface (US)Web Interface - Web Interface (US)

Timeline of updates

investigating2026-04-13 19:02 UTC
We are currently investigating an issue where the Audience Previews are not loading for some customers.
investigating2026-04-13 19:04 UTC
We are continuing to investigate this issue.
resolved2026-04-13 19:19 UTC
The issue impacting Audience Preview functionality has been resolved. Audience Preview is now operating normally.

Rewindex changes for this incident

Major incident: Audience Preview Unavailable 2026-04-13 19:02 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Segment profile · Recent Segment incidents · Markdown · JSON