# Segment: Audience Preview Unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-13 19:02 UTC · Resolved: 2026-04-13 19:19 UTC · Duration: 17 min
- Updates: 3 · Affected components: Web Interface (EU), Web Interface - Web Interface (EU), Web Interface (US), Web Interface - Web Interface (US)
- [Vendor status page: https://stspg.io/68btmsg8233s](https://stspg.io/68btmsg8233s)
- [Company: Segment](https://rewindex.com/company/segment.md)

## Summary

Segment reported a major incident affecting Audience Previews, which failed to load for some customers across the EU and US web interfaces. It started at 2026-04-13 19:02 UTC and was resolved at 2026-04-13 19:19 UTC, lasting 16 min; Segment confirmed Audience Preview was operating normally. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-13 19:02 UTC: We are currently investigating an issue where the Audience Previews are not loading for some customers.
- **investigating** 2026-04-13 19:04 UTC: We are continuing to investigate this issue.
- **resolved** 2026-04-13 19:19 UTC: The issue impacting Audience Preview functionality has been resolved. Audience Preview is now operating normally.

## Rewindex changes for this incident

- 2026-04-13 19:02 UTC: [Major incident: Audience Preview Unavailable](https://rewindex.com/change/i9ef7725af0947a.md)


---
Canonical: https://rewindex.com/company/segment/incidents/j54x2zv65nsn · Markdown: https://rewindex.com/company/segment/incidents/j54x2zv65nsn.md · JSON: https://rewindex.com/api/v1/companies/segment/incidents/j54x2zv65nsn · Generated 2026-10-18T11:30:27.401Z