Changes / Segment / Audience Preview Unavailable
Segment: Major incident: Audience Preview Unavailable
Summary
Segment reported a major incident affecting Audience Previews, which failed to load for some customers across the EU and US web interfaces. It started at 2026-04-13 19:02 UTC and was resolved at 2026-04-13 19:19 UTC, lasting 16 min; Segment confirmed Audience Preview was operating normally.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Audience Preview Unavailable
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After: major
Before: not present
After: resolved
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After: 2026-04-13 19:02 UTC
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After: 2026-04-13 19:19 UTC
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After: Web Interface (EU), Web Interface (US), Web Interface - Web Interface (EU), Web Interface - Web Interface (US)
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After: We are currently investigating an issue where the Audience Previews are not loading for some customers.
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After: We are continuing to investigate this issue.
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After: The issue impacting Audience Preview functionality has been resolved. Audience Preview is now operating normally.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Audience Preview Unavailable (this change) Segment reported a major incident affecting Audience Previews, which failed to load for some customers across the EU and US web interfaces. It started at 2026-04-13 19:02 UTC and was resolved at 2026-04-13 19:19 UTC, lasting 16 min; Segment confirmed Audience Preview was operating normally. | Major incident |