# Segment: Major incident: Audience Preview Unavailable

**Summary:** Segment reported a major incident affecting Audience Previews, which failed to load for some customers across the EU and US web interfaces. It started at 2026-04-13 19:02 UTC and was resolved at 2026-04-13 19:19 UTC, lasting 16 min; Segment confirmed Audience Preview was operating normally. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-13 19:02 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/68btmsg8233s](https://stspg.io/68btmsg8233s)
- [Company: Segment](https://rewindex.com/company/segment.md)
- Versions: before (none: first archived) → after incident\_version:162/j54x2zv65nsn@f2c16d87fb52
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Audience Preview Unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-13 19:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-13 19:19 UTC
```

**6. Added: Affected components**

```diff
+ Web Interface (EU), Web Interface (US), Web Interface - Web Interface (EU), Web Interface - Web Interface (US)
```

**7. Added: Update** (investigating) · 2026-04-13 19:02 UTC

```diff
+ We are currently investigating an issue where the Audience Previews are not loading for some customers.
```

**8. Added: Update** (investigating) · 2026-04-13 19:04 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (resolved) · 2026-04-13 19:19 UTC

```diff
+ The issue impacting Audience Preview functionality has been resolved. Audience Preview is now operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-13 19:02 UTC | Major incident: Audience Preview Unavailable (this change) | outage |

All Segment changes: [timeline](https://rewindex.com/company/segment/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i9ef7725af0947a · Markdown: https://rewindex.com/change/i9ef7725af0947a.md · JSON: https://rewindex.com/api/v1/changes/i9ef7725af0947a · Generated 2026-10-18T03:33:57.392Z