Companies / Segment / incidents

Segment: Segment App UI Issue with Profile Traits with no recent activity

Affected components: Web Interface (EU)Web Interface - Web Interface (EU)Web Interface (US)Web Interface - Web Interface (US)

Timeline of updates

1. identified2026-09-03 01:04 UTC

   We have identified an issue that may cause profile traits with no activity in the last 60 days to be unavailable in Audience Builder, trait and event pickers, and related trait detail views for some customers. This is a display issue only; underlying customer event and profile data is not affected.

2. identified2026-09-03 07:01 UTC

   We are continuing efforts to mitigate this issue.

3. identified2026-09-03 14:05 UTC

   We are continuing efforts to mitigate this issue.

4. monitoring2026-09-03 20:20 UTC

   A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.

5. resolved2026-09-03 22:42 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Segment profile · Recent Segment incidents · Markdown · JSON