# Segment: Segment App UI Issue with Profile Traits with no recent activity

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-03 01:04 UTC · Resolved: 2026-09-03 22:42 UTC · Duration: 22 h
- Updates: 5 · Affected components: Web Interface (EU), Web Interface - Web Interface (EU), Web Interface (US), Web Interface - Web Interface (US)
- [Vendor status page: https://stspg.io/15rt770yyw55](https://stspg.io/15rt770yyw55)
- [Company: Segment](https://rewindex.com/company/segment.md)

## Timeline of updates

- **identified** 2026-09-03 01:04 UTC: We have identified an issue that may cause profile traits with no activity in the last 60 days to be unavailable in Audience Builder, trait and event pickers, and related trait detail views for some customers. This is a display issue only; underlying customer event and profile data is not affected.
- **identified** 2026-09-03 07:01 UTC: We are continuing efforts to mitigate this issue.
- **identified** 2026-09-03 14:05 UTC: We are continuing efforts to mitigate this issue.
- **monitoring** 2026-09-03 20:20 UTC: A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.
- **resolved** 2026-09-03 22:42 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/segment/incidents/pm50zz4xvtdl · Markdown: https://rewindex.com/company/segment/incidents/pm50zz4xvtdl.md · JSON: https://rewindex.com/api/v1/companies/segment/incidents/pm50zz4xvtdl · Generated 2026-10-18T10:31:17.335Z