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Segment: Issue with Engage UI

Impact: majorStatus: resolvedStarted Resolved (4.2 h)7 updatesSource: stspg.io (opens in new tab)
Summary

Segment reported a major outage affecting Engage UI page loads, including Audiences and Journeys, in the US. The incident started at 2026-09-03 18:30 UTC and lasted 4 h 11 min, resolving at 2026-09-03 22:41 UTC; a fix was applied at 09-03 20:26 UTC, restoring full UI functionality.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Web Interface (US)Web Interface - Web Interface (US)Engage - Engage (US)Engage (US)

Timeline of updates

  1. identified

    We have identified an issue affecting the page load of Engage UI including Audiences and Journeys.

  2. identified

    We are continuing to work on a fix for this issue.

  3. identified

    We are continuing to take urgent action to fix this issue.

  4. identified

    We are continuing to take urgent action to fix this issue.

  5. identified

    We are continuing to take urgent action to fix this issue.

  6. monitoring

    A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.

  7. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Segment profile · Recent Segment incidents · Markdown · JSON