# Segment: Issue with Engage UI

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-03 18:30 UTC · Resolved: 2026-09-03 22:41 UTC · Duration: 4.2 h
- Updates: 7 · Affected components: Web Interface (US), Web Interface - Web Interface (US), Engage - Engage (US), Engage (US)
- [Vendor status page: https://stspg.io/8q4vs0j2vjd0](https://stspg.io/8q4vs0j2vjd0)
- [Company: Segment](https://rewindex.com/company/segment.md)

## Summary

Segment reported a major outage affecting Engage UI page loads, including Audiences and Journeys, in the US. The incident started at 2026-09-03 18:30 UTC and lasted 4 h 11 min, resolving at 2026-09-03 22:41 UTC; a fix was applied at 09-03 20:26 UTC, restoring full UI functionality. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-09-03 17:53 UTC: We have identified an issue affecting the page load of Engage UI including Audiences and Journeys.
- **identified** 2026-09-03 18:06 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-09-03 18:30 UTC: We are continuing to take urgent action to fix this issue.
- **identified** 2026-09-03 18:56 UTC: We are continuing to take urgent action to fix this issue.
- **identified** 2026-09-03 19:34 UTC: We are continuing to take urgent action to fix this issue.
- **monitoring** 2026-09-03 20:26 UTC: A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.
- **resolved** 2026-09-03 22:41 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-03 18:30 UTC: [Major incident: Issue with Engage UI](https://rewindex.com/change/id2b101f45b7d13.md)


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Canonical: https://rewindex.com/company/segment/incidents/y00syzwr46tc · Markdown: https://rewindex.com/company/segment/incidents/y00syzwr46tc.md · JSON: https://rewindex.com/api/v1/companies/segment/incidents/y00syzwr46tc · Generated 2026-10-18T11:38:53.220Z