Changes / Segment / Issue with Engage UI
Segment: Major incident: Issue with Engage UI
Summary
Segment reported a major outage affecting Engage UI page loads, including Audiences and Journeys, in the US. The incident started at 2026-09-03 18:30 UTC and lasted 4 h 11 min, resolving at 2026-09-03 22:41 UTC; a fix was applied at 09-03 20:26 UTC, restoring full UI functionality.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Issue with Engage UI
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-03 18:30 UTC
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After: 2026-09-03 22:41 UTC
Before: not present
After: Engage - Engage (US), Engage (US), Web Interface (US), Web Interface - Web Interface (US)
Before: not present
After: We have identified an issue affecting the page load of Engage UI including Audiences and Journeys.
Before: not present
After: We are continuing to work on a fix for this issue.
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After: We are continuing to take urgent action to fix this issue.
Before: not present
After: We are continuing to take urgent action to fix this issue.
Before: not present
After: We are continuing to take urgent action to fix this issue.
Before: not present
After: A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Issue with Engage UI (this change) Segment reported a major outage affecting Engage UI page loads, including Audiences and Journeys, in the US. The incident started at 2026-09-03 18:30 UTC and lasted 4 h 11 min, resolving at 2026-09-03 22:41 UTC; a fix was applied at 09-03 20:26 UTC, restoring full UI functionality. | Major incident |