# Segment: Major incident: Issue with Engage UI

**Summary:** Segment reported a major outage affecting Engage UI page loads, including Audiences and Journeys, in the US. The incident started at 2026-09-03 18:30 UTC and lasted 4 h 11 min, resolving at 2026-09-03 22:41 UTC; a fix was applied at 09-03 20:26 UTC, restoring full UI functionality. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-03 18:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8q4vs0j2vjd0](https://stspg.io/8q4vs0j2vjd0)
- [Company: Segment](https://rewindex.com/company/segment.md)
- Versions: before (none: first archived) → after incident\_version:162/y00syzwr46tc@3e6a4b3d06d9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue with Engage UI
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-03 18:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-03 22:41 UTC
```

**6. Added: Affected components**

```diff
+ Engage - Engage (US), Engage (US), Web Interface (US), Web Interface - Web Interface (US)
```

**7. Added: Update** (identified) · 2026-09-03 17:53 UTC

```diff
+ We have identified an issue affecting the page load of Engage UI including Audiences and Journeys.
```

**8. Added: Update** (identified) · 2026-09-03 18:06 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (identified) · 2026-09-03 18:30 UTC

```diff
+ We are continuing to take urgent action to fix this issue.
```

**10. Added: Update** (identified) · 2026-09-03 18:56 UTC

```diff
+ We are continuing to take urgent action to fix this issue.
```

**11. Added: Update** (identified) · 2026-09-03 19:34 UTC

```diff
+ We are continuing to take urgent action to fix this issue.
```

**12. Added: Update** (monitoring) · 2026-09-03 20:26 UTC

```diff
+ A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.
```

**13. Added: Update** (resolved) · 2026-09-03 22:41 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-03 18:30 UTC | Major incident: Issue with Engage UI (this change) | outage |

All Segment changes: [timeline](https://rewindex.com/company/segment/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id2b101f45b7d13 · Markdown: https://rewindex.com/change/id2b101f45b7d13.md · JSON: https://rewindex.com/api/v1/changes/id2b101f45b7d13 · Generated 2026-10-18T02:28:37.591Z