Companies / Segment / incidents

Segment: Journey Analytics are failing to load

Affected components: Web Interface (US)Web Interface - Web Interface (US)Engage - Engage (US)Engage (US)

Timeline of updates

1. identified2025-09-25 15:40 UTC

   We are aware of the issue with Journey Top level analytics and Journey Step level analytics. We are working to bring the feature back online. This does NOT affect journey processing or delivery.

2. identified2025-09-25 16:56 UTC

   Journey Analytics are loading, but data will be delayed as we are recovering. There is still NO IMPACT to Journey processing.

3. identified2025-09-25 21:02 UTC

   The team continues to work on recovering data, and will provide updates as we progress

4. monitoring2025-09-26 14:24 UTC

   Journey Analytics have been restored to near real time processing. We are still in the process of restoring some data from within the past week so some data prior to 9/25 may be inconsistent. We will provide another update when this backfill is complete.

5. resolved2025-09-28 13:32 UTC

   All data for journey analytics has been successfully restored and systems are operating normally.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Segment profile · Recent Segment incidents · Markdown · JSON