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ActiveCampaign: Issues with Automations and Campaign Link Tracking

Impact: majorStatus: resolvedStarted Resolved (3.0 h)7 updatesSource: stspg.io (opens in new tab)
Summary

ActiveCampaign reported a major incident affecting automations and campaign link tracking in the US Region, starting 2025-11-06 20:47 UTC. The vendor reported no continuing impact at 21:36 UTC and closed the incident at 2025-11-06 23:50 UTC; the recorded duration was 3 h 2 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: CampaignsUS Region - CampaignsAutomationsUS Region - Automations

Timeline of updates

  1. investigating

    We are aware of issues with tracked links in campaigns from customers in the US. Engineers are actively engaged and investigating the issue.

  2. investigating

    We are continuing to investigate this issue. We see that automations are impacted as well. Engineers are continuing to investigate.

  3. investigating

    We are continuing to investigate this issue.

  4. identified

    The issue has been identified and engineers are working to fully resolve the issue now.

  5. identified

    Link tracking is mostly restored. Engineers are continuing to work towards full resolution.

  6. monitoring

    Both automation and campaign link tracking issues have been resolved and there is no continuing impact. We are watching closely for any return of these issues.

  7. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). ActiveCampaign profile · Recent ActiveCampaign incidents · Markdown · JSON