Changes / ActiveCampaign / Issues with Automations and Campaign Link Tracking

ActiveCampaign: Major incident: Issues with Automations and Campaign Link Tracking

Summary

ActiveCampaign reported a major incident affecting automations and campaign link tracking in the US Region, starting 2025-11-06 20:47 UTC. The vendor reported no continuing impact at 21:36 UTC and closed the incident at 2025-11-06 23:50 UTC; the recorded duration was 3 h 2 min.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 54%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Issues with Automations and Campaign Link Tracking
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-11-06 20:47 UTC
AddedResolved time#5
Before: not present
After: 2025-11-06 23:50 UTC
AddedAffected components#6
Before: not present
After: Automations, Campaigns, US Region - Automations, US Region - Campaigns
AddedUpdateinvestigating#7
Before: not present
After: We are aware of issues with tracked links in campaigns from customers in the US. Engineers are actively engaged and investigating the issue.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue. We see that automations are impacted as well. Engineers are continuing to investigate.
AddedUpdateinvestigating#9
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateidentified#10
Before: not present
After: The issue has been identified and engineers are working to fully resolve the issue now.
AddedUpdateidentified#11
Before: not present
After: Link tracking is mostly restored. Engineers are continuing to work towards full resolution.
AddedUpdatemonitoring#12
Before: not present
After: Both automation and campaign link tracking issues have been resolved and there is no continuing impact. We are watching closely for any return of these issues.
AddedUpdateresolved#13
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Issues with Automations and Campaign Link Tracking (this change)
ActiveCampaign reported a major incident affecting automations and campaign link tracking in the US Region, starting 2025-11-06 20:47 UTC. The vendor reported no continuing impact at 21:36 UTC and closed the incident at 2025-11-06 23:50 UTC; the recorded duration was 3 h 2 min.
Major incident

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