# ActiveCampaign: Major incident: Issues with Automations and Campaign Link Tracking

**Summary:** ActiveCampaign reported a major incident affecting automations and campaign link tracking in the US Region, starting 2025-11-06 20:47 UTC. The vendor reported no continuing impact at 21:36 UTC and closed the incident at 2025-11-06 23:50 UTC; the recorded duration was 3 h 2 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-06 20:47 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/g8xwx90y2v0q](https://stspg.io/g8xwx90y2v0q)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/p83k9q7hzgl5@d6c5728acce9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues with Automations and Campaign Link Tracking
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-06 20:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-06 23:50 UTC
```

**6. Added: Affected components**

```diff
+ Automations, Campaigns, US Region - Automations, US Region - Campaigns
```

**7. Added: Update** (investigating) · 2025-11-06 20:47 UTC

```diff
+ We are aware of issues with tracked links in campaigns from customers in the US. Engineers are actively engaged and investigating the issue.
```

**8. Added: Update** (investigating) · 2025-11-06 20:57 UTC

```diff
+ We are continuing to investigate this issue. We see that automations are impacted as well. Engineers are continuing to investigate.
```

**9. Added: Update** (investigating) · 2025-11-06 20:59 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (identified) · 2025-11-06 21:08 UTC

```diff
+ The issue has been identified and engineers are working to fully resolve the issue now.
```

**11. Added: Update** (identified) · 2025-11-06 21:17 UTC

```diff
+ Link tracking is mostly restored. Engineers are continuing to work towards full resolution.
```

**12. Added: Update** (monitoring) · 2025-11-06 21:36 UTC

```diff
+ Both automation and campaign link tracking issues have been resolved and there is no continuing impact. We are watching closely for any return of these issues.
```

**13. Added: Update** (resolved) · 2025-11-06 23:50 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-06 20:47 UTC | Major incident: Issues with Automations and Campaign Link Tracking (this change) | outage |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic271fc1bb56431 · Markdown: https://rewindex.com/change/ic271fc1bb56431.md · JSON: https://rewindex.com/api/v1/changes/ic271fc1bb56431 · Generated 2026-10-18T02:54:51.032Z