# ActiveCampaign: Issues with Automations and Campaign Link Tracking

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-06 20:47 UTC · Resolved: 2025-11-06 23:50 UTC · Duration: 3.0 h
- Updates: 7 · Affected components: Campaigns, US Region - Campaigns, Automations, US Region - Automations
- [Vendor status page: https://stspg.io/g8xwx90y2v0q](https://stspg.io/g8xwx90y2v0q)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign reported a major incident affecting automations and campaign link tracking in the US Region, starting 2025-11-06 20:47 UTC. The vendor reported no continuing impact at 21:36 UTC and closed the incident at 2025-11-06 23:50 UTC; the recorded duration was 3 h 2 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-06 20:47 UTC: We are aware of issues with tracked links in campaigns from customers in the US. Engineers are actively engaged and investigating the issue.
- **investigating** 2025-11-06 20:57 UTC: We are continuing to investigate this issue. We see that automations are impacted as well. Engineers are continuing to investigate.
- **investigating** 2025-11-06 20:59 UTC: We are continuing to investigate this issue.
- **identified** 2025-11-06 21:08 UTC: The issue has been identified and engineers are working to fully resolve the issue now.
- **identified** 2025-11-06 21:17 UTC: Link tracking is mostly restored. Engineers are continuing to work towards full resolution.
- **monitoring** 2025-11-06 21:36 UTC: Both automation and campaign link tracking issues have been resolved and there is no continuing impact. We are watching closely for any return of these issues.
- **resolved** 2025-11-06 23:50 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-11-06 20:47 UTC: [Major incident: Issues with Automations and Campaign Link Tracking](https://rewindex.com/change/ic271fc1bb56431.md)


---
Canonical: https://rewindex.com/company/activecampaign/incidents/p83k9q7hzgl5 · Markdown: https://rewindex.com/company/activecampaign/incidents/p83k9q7hzgl5.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/p83k9q7hzgl5 · Generated 2026-10-18T11:39:57.104Z