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ActiveCampaign: Service Interruption: Account Access Issues (APAC & EU)

Impact: majorStatus: resolvedStarted Resolved (55 min)2 updatesSource: stspg.io (opens in new tab)
Summary

ActiveCampaign reported a major account-access outage affecting some customers on Multi-Region Data Center (MRDC) infrastructure in APAC and EU, causing login errors or timeouts. It started at 2026-02-18 21:00 UTC and was resolved at 2026-02-18 21:55 UTC, lasting 55 min; no cause or fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APAC Region - Platform AvailabilityPlatform AvailabilityEU Region - Platform AvailabilityPlatform Availability

Timeline of updates

  1. investigating

    Engineers have identified an issue with account accessibility for customers hosted on our Multi-Region Data Center (MRDC) infrastructure. Currently, some customers in the APAC and EU regions may experience errors or timeouts when attempting to log in to their ActiveCampaign accounts. We are actively investigating the root cause and will provide further updates as more information becomes available.

  2. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). ActiveCampaign profile · Recent ActiveCampaign incidents · Markdown · JSON