Changes / ActiveCampaign / Service Interruption: Account Access Issues (APAC & EU)
ActiveCampaign: Major incident: Service Interruption: Account Access Issues (APAC & EU)
Summary
ActiveCampaign reported a major account-access outage affecting some customers on Multi-Region Data Center (MRDC) infrastructure in APAC and EU, causing login errors or timeouts. It started at 2026-02-18 21:00 UTC and was resolved at 2026-02-18 21:55 UTC, lasting 55 min; no cause or fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Service Interruption: Account Access Issues (APAC & EU)
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-02-18 21:00 UTC
Before: not present
After: 2026-02-18 21:55 UTC
Before: not present
After: APAC Region - Platform Availability, EU Region - Platform Availability, Platform Availability
Before: not present
After: Engineers have identified an issue with account accessibility for customers hosted on our Multi-Region Data Center (MRDC) infrastructure. Currently, some customers in the APAC and EU regions may experience errors or timeouts when attempting to log in to their ActiveCampaign accounts.
We are actively investigating the root cause and will provide further updates as more information becomes available.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Service Interruption: Account Access Issues (APAC & EU) (this change) ActiveCampaign reported a major account-access outage affecting some customers on Multi-Region Data Center (MRDC) infrastructure in APAC and EU, causing login errors or timeouts. It started at 2026-02-18 21:00 UTC and was resolved at 2026-02-18 21:55 UTC, lasting 55 min; no cause or fix was stated. | Major incident |
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