# ActiveCampaign: Major incident: Service Interruption: Account Access Issues (APAC & EU)

**Summary:** ActiveCampaign reported a major account-access outage affecting some customers on Multi-Region Data Center (MRDC) infrastructure in APAC and EU, causing login errors or timeouts. It started at 2026-02-18 21:00 UTC and was resolved at 2026-02-18 21:55 UTC, lasting 55 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-18 21:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/r9095dw9vkbl](https://stspg.io/r9095dw9vkbl)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/j71kcylp88hr@a0b08fcb6006
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Service Interruption: Account Access Issues (APAC & EU)
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-18 21:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-18 21:55 UTC
```

**6. Added: Affected components**

```diff
+ APAC Region - Platform Availability, EU Region - Platform Availability, Platform Availability
```

**7. Added: Update** (investigating) · 2026-02-18 21:00 UTC

```diff
+ Engineers have identified an issue with account accessibility for customers hosted on our Multi-Region Data Center (MRDC) infrastructure. Currently, some customers in the APAC and EU regions may experience errors or timeouts when attempting to log in to their ActiveCampaign accounts. We are actively investigating the root cause and will provide further updates as more information becomes available.
```

**8. Added: Update** (resolved) · 2026-02-18 21:55 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-18 21:00 UTC | Major incident: Service Interruption: Account Access Issues (APAC & EU) (this change) | outage |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1f55e6d9565357 · Markdown: https://rewindex.com/change/i1f55e6d9565357.md · JSON: https://rewindex.com/api/v1/changes/i1f55e6d9565357 · Generated 2026-10-18T02:31:40.033Z