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ActiveCampaign: ActiveCampaign Reports Issue
ActiveCampaign reported a major reporting analytics issue affecting some users of Custom Reports, including US Region - Custom Reports, starting 2026-02-10 16:40 UTC. Engineers reported the issue fixed on 02-12 16:28 UTC and began monitoring; the incident closed at 2026-02-17 10:47 UTC, with a recorded duration of 6 days 18 h.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Custom ReportsUS Region - Custom Reports
Timeline of updates
- investigating
Our engineering team has identified an issue affecting reporting analytics for a segment of our users. We are investigating the root cause and will provide further updates as more information becomes available.
- investigating
Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available.
- investigating
Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available
- identified
The Engineering team is actively working to resolve the identified issue. Additional status updates will be provided as they become available.
- identified
The Engineering team is continuing work to resolve the identified issue. Additional status updates will be provided as they become available.
- monitoring
The Engineering team has resolved the reporting analytics issue and will continue to closely monitor performance and stability to ensure continued service reliability.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: ActiveCampaign Reports Issue 2026-02-10 16:40 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). ActiveCampaign profile · Recent ActiveCampaign incidents · Markdown · JSON