Changes / ActiveCampaign / ActiveCampaign Reports Issue

ActiveCampaign: Major incident: ActiveCampaign Reports Issue

Summary

ActiveCampaign reported a major reporting analytics issue affecting some users of Custom Reports, including US Region - Custom Reports, starting 2026-02-10 16:40 UTC. Engineers reported the issue fixed on 02-12 16:28 UTC and began monitoring; the incident closed at 2026-02-17 10:47 UTC, with a recorded duration of 6 days 18 h.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 51%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: ActiveCampaign Reports Issue
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-02-10 16:40 UTC
AddedResolved time#5
Before: not present
After: 2026-02-17 10:47 UTC
AddedAffected components#6
Before: not present
After: Custom Reports, US Region - Custom Reports
AddedUpdateinvestigating#7
Before: not present
After: Our engineering team has identified an issue affecting reporting analytics for a segment of our users. We are investigating the root cause and will provide further updates as more information becomes available.
AddedUpdateinvestigating#8
Before: not present
After: Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available.
AddedUpdateinvestigating#9
Before: not present
After: Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available
AddedUpdateidentified#10
Before: not present
After: The Engineering team is actively working to resolve the identified issue. Additional status updates will be provided as they become available.
AddedUpdateidentified#11
Before: not present
After: The Engineering team is continuing work to resolve the identified issue. Additional status updates will be provided as they become available.
AddedUpdatemonitoring#12
Before: not present
After: The Engineering team has resolved the reporting analytics issue and will continue to closely monitor performance and stability to ensure continued service reliability.
AddedUpdateresolved#13
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: ActiveCampaign Reports Issue (this change)
ActiveCampaign reported a major reporting analytics issue affecting some users of Custom Reports, including US Region - Custom Reports, starting 2026-02-10 16:40 UTC. Engineers reported the issue fixed on 02-12 16:28 UTC and began monitoring; the incident closed at 2026-02-17 10:47 UTC, with a recorded duration of 6 days 18 h.
Major incident

All ActiveCampaign changes → · ActiveCampaign profile · Markdown · JSON