# ActiveCampaign: Major incident: ActiveCampaign Reports Issue

**Summary:** ActiveCampaign reported a major reporting analytics issue affecting some users of Custom Reports, including US Region - Custom Reports, starting 2026-02-10 16:40 UTC. Engineers reported the issue fixed on 02-12 16:28 UTC and began monitoring; the incident closed at 2026-02-17 10:47 UTC, with a recorded duration of 6 days 18 h. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-10 16:40 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/307lx65g2blh](https://stspg.io/307lx65g2blh)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/h5p73bnwpz8x@d6153ba52eac
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ ActiveCampaign Reports Issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-10 16:40 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-17 10:47 UTC
```

**6. Added: Affected components**

```diff
+ Custom Reports, US Region - Custom Reports
```

**7. Added: Update** (investigating) · 2026-02-10 16:40 UTC

```diff
+ Our engineering team has identified an issue affecting reporting analytics for a segment of our users. We are investigating the root cause and will provide further updates as more information becomes available.
```

**8. Added: Update** (investigating) · 2026-02-10 18:02 UTC

```diff
+ Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available.
```

**9. Added: Update** (investigating) · 2026-02-10 19:06 UTC

```diff
+ Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available
```

**10. Added: Update** (identified) · 2026-02-11 13:23 UTC

```diff
+ The Engineering team is actively working to resolve the identified issue. Additional status updates will be provided as they become available.
```

**11. Added: Update** (identified) · 2026-02-12 12:35 UTC

```diff
+ The Engineering team is continuing work to resolve the identified issue. Additional status updates will be provided as they become available.
```

**12. Added: Update** (monitoring) · 2026-02-12 16:28 UTC

```diff
+ The Engineering team has resolved the reporting analytics issue and will continue to closely monitor performance and stability to ensure continued service reliability.
```

**13. Added: Update** (resolved) · 2026-02-17 10:47 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-10 16:40 UTC | Major incident: ActiveCampaign Reports Issue (this change) | outage |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ifcb4b0bea57deb · Markdown: https://rewindex.com/change/ifcb4b0bea57deb.md · JSON: https://rewindex.com/api/v1/changes/ifcb4b0bea57deb · Generated 2026-10-18T02:26:11.015Z