# ActiveCampaign: ActiveCampaign Reports Issue

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-10 16:40 UTC · Resolved: 2026-02-17 10:47 UTC · Duration: 7 d
- Updates: 7 · Affected components: Custom Reports, US Region - Custom Reports
- [Vendor status page: https://stspg.io/307lx65g2blh](https://stspg.io/307lx65g2blh)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign reported a major reporting analytics issue affecting some users of Custom Reports, including US Region - Custom Reports, starting 2026-02-10 16:40 UTC. Engineers reported the issue fixed on 02-12 16:28 UTC and began monitoring; the incident closed at 2026-02-17 10:47 UTC, with a recorded duration of 6 days 18 h. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-02-10 16:40 UTC: Our engineering team has identified an issue affecting reporting analytics for a segment of our users. We are investigating the root cause and will provide further updates as more information becomes available.
- **investigating** 2026-02-10 18:02 UTC: Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available.
- **investigating** 2026-02-10 19:06 UTC: Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available
- **identified** 2026-02-11 13:23 UTC: The Engineering team is actively working to resolve the identified issue. Additional status updates will be provided as they become available.
- **identified** 2026-02-12 12:35 UTC: The Engineering team is continuing work to resolve the identified issue. Additional status updates will be provided as they become available.
- **monitoring** 2026-02-12 16:28 UTC: The Engineering team has resolved the reporting analytics issue and will continue to closely monitor performance and stability to ensure continued service reliability.
- **resolved** 2026-02-17 10:47 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-02-10 16:40 UTC: [Major incident: ActiveCampaign Reports Issue](https://rewindex.com/change/ifcb4b0bea57deb.md)


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Canonical: https://rewindex.com/company/activecampaign/incidents/h5p73bnwpz8x · Markdown: https://rewindex.com/company/activecampaign/incidents/h5p73bnwpz8x.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/h5p73bnwpz8x · Generated 2026-10-18T12:23:13.852Z