Companies / ActiveCampaign / incidents

ActiveCampaign: Intermittent degraded performance

Affected components: CRMUS Region - CRMCustom ReportsUS Region - Custom ReportsCampaignsUS Region - CampaignsUS Region - Web PersonalizationWeb PersonalizationUS Region - WebhooksWebhooksAPI AvailabilityUS Region - API AvailabilityIntegrationsUS Region - IntegrationsCustom ObjectsUS Region - Custom ObjectsAutomationsUS Region - AutomationsPlatform AvailabilityUS Region - Platform AvailabilityConversationsUS Region - ConversationsE-commerceUS Region - E-commerce

Timeline of updates

1. investigating2025-11-04 16:41 UTC

   Engineers have identified intermittent degraded performance causing slower than expected response times and occasional session disruptions. We are investigating to determine the root cause.

2. monitoring2025-11-04 17:23 UTC

   Engineers have identified the root cause and implemented a fix. Customers should see performance returning to normal at this time but we will continue monitoring to ensure that performance is as expected.

3. resolved2025-11-04 18:04 UTC

   All services should be functioning normally at this time.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). ActiveCampaign profile · Recent ActiveCampaign incidents · Markdown · JSON