# ActiveCampaign: Intermittent degraded performance

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-04 16:41 UTC · Resolved: 2025-11-04 18:04 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: CRM, US Region - CRM, Custom Reports, US Region - Custom Reports, Campaigns, US Region - Campaigns, US Region - Web Personalization, Web Personalization, US Region - Webhooks, Webhooks, API Availability, US Region - API Availability, Integrations, US Region - Integrations, Custom Objects, US Region - Custom Objects, Automations, US Region - Automations, Platform Availability, US Region - Platform Availability, Conversations, US Region - Conversations, E-commerce, US Region - E-commerce
- [Vendor status page: https://stspg.io/5jk3d0kywc17](https://stspg.io/5jk3d0kywc17)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Timeline of updates

- **investigating** 2025-11-04 16:41 UTC: Engineers have identified intermittent degraded performance causing slower than expected response times and occasional session disruptions. We are investigating to determine the root cause.
- **monitoring** 2025-11-04 17:23 UTC: Engineers have identified the root cause and implemented a fix. Customers should see performance returning to normal at this time but we will continue monitoring to ensure that performance is as expected.
- **resolved** 2025-11-04 18:04 UTC: All services should be functioning normally at this time.


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Canonical: https://rewindex.com/company/activecampaign/incidents/vjtgzdj5k6cm · Markdown: https://rewindex.com/company/activecampaign/incidents/vjtgzdj5k6cm.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/vjtgzdj5k6cm · Generated 2026-10-18T10:40:11.710Z