ActiveCampaign: Issue impacting customer logins for a portion of users

Impact: majorStatus: resolvedStarted 2026-08-10 14:14 UTCResolved 2026-08-10 16:59 UTC (2.8 h)4 updatesSource: stspg.io

Summary

ActiveCampaign reported a major login outage affecting a portion of users, with errors or inability to access accounts; listed components included APAC, EU and US platform availability. It started at 2026-08-10 14:14 UTC and resolved at 2026-08-10 16:59 UTC, lasting 2 h 44 min. A fix was implemented at 14:53 UTC; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APAC Region - Platform AvailabilityPlatform AvailabilityPlatform AvailabilityUS Region - Platform AvailabilityEU Region - Platform AvailabilityPlatform Availability

Timeline of updates

investigating2026-08-10 14:14 UTC
We are currently investigating an issue impacting customer logins for a portion of users. Affected customers may encounter errors or be unable to access their accounts. Our engineering team is actively working to pinpoint the cause and restore full access as quickly as possible.
identified2026-08-10 14:33 UTC
The issue has been identified and a fix is in progress.
monitoring2026-08-10 14:53 UTC
A fix has been implemented and we are monitoring closely to ensure resolution.
resolved2026-08-10 16:59 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Issue impacting customer logins for a portion of users 2026-08-10 14:14 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). ActiveCampaign profile · Recent ActiveCampaign incidents · Markdown · JSON