# ActiveCampaign: Issue impacting customer logins for a portion of users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-10 14:14 UTC · Resolved: 2026-08-10 16:59 UTC · Duration: 2.8 h
- Updates: 4 · Affected components: APAC Region - Platform Availability, Platform Availability, Platform Availability, US Region - Platform Availability, EU Region - Platform Availability, Platform Availability
- [Vendor status page: https://stspg.io/1q4ptzmnjcdv](https://stspg.io/1q4ptzmnjcdv)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign reported a major login outage affecting a portion of users, with errors or inability to access accounts; listed components included APAC, EU and US platform availability. It started at 2026-08-10 14:14 UTC and resolved at 2026-08-10 16:59 UTC, lasting 2 h 44 min. A fix was implemented at 14:53 UTC; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-10 14:14 UTC: We are currently investigating an issue impacting customer logins for a portion of users. Affected customers may encounter errors or be unable to access their accounts. Our engineering team is actively working to pinpoint the cause and restore full access as quickly as possible.
- **identified** 2026-08-10 14:33 UTC: The issue has been identified and a fix is in progress.
- **monitoring** 2026-08-10 14:53 UTC: A fix has been implemented and we are monitoring closely to ensure resolution.
- **resolved** 2026-08-10 16:59 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-10 14:14 UTC: [Major incident: Issue impacting customer logins for a portion of users](https://rewindex.com/change/ibf4d4a36ac6b5d.md)


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Canonical: https://rewindex.com/company/activecampaign/incidents/j8s33dtw1wq2 · Markdown: https://rewindex.com/company/activecampaign/incidents/j8s33dtw1wq2.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/j8s33dtw1wq2 · Generated 2026-10-18T11:38:52.126Z