Changes / ActiveCampaign / Issue impacting customer logins for a portion of users

ActiveCampaign: Major incident: Issue impacting customer logins for a portion of users

Summary

ActiveCampaign reported a major login outage affecting a portion of users, with errors or inability to access accounts; listed components included APAC, EU and US platform availability. It started at 2026-08-10 14:14 UTC and resolved at 2026-08-10 16:59 UTC, lasting 2 h 44 min. A fix was implemented at 14:53 UTC; no cause was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Issue impacting customer logins for a portion of users
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-10 14:14 UTC
AddedResolved time#5
Before: not present
After: 2026-08-10 16:59 UTC
AddedAffected components#6
Before: not present
After: APAC Region - Platform Availability, EU Region - Platform Availability, Platform Availability, US Region - Platform Availability
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating an issue impacting customer logins for a portion of users. Affected customers may encounter errors or be unable to access their accounts. Our engineering team is actively working to pinpoint the cause and restore full access as quickly as possible.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is in progress.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented and we are monitoring closely to ensure resolution.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Issue impacting customer logins for a portion of users (this change)
ActiveCampaign reported a major login outage affecting a portion of users, with errors or inability to access accounts; listed components included APAC, EU and US platform availability. It started at 2026-08-10 14:14 UTC and resolved at 2026-08-10 16:59 UTC, lasting 2 h 44 min. A fix was implemented at 14:53 UTC; no cause was stated.
Major incident

All ActiveCampaign changes → · ActiveCampaign profile · Markdown · JSON