# ActiveCampaign: Major incident: Issue impacting customer logins for a portion of users

**Summary:** ActiveCampaign reported a major login outage affecting a portion of users, with errors or inability to access accounts; listed components included APAC, EU and US platform availability. It started at 2026-08-10 14:14 UTC and resolved at 2026-08-10 16:59 UTC, lasting 2 h 44 min. A fix was implemented at 14:53 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-10 14:14 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1q4ptzmnjcdv](https://stspg.io/1q4ptzmnjcdv)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/j8s33dtw1wq2@251595d0f4e6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue impacting customer logins for a portion of users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-10 14:14 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-10 16:59 UTC
```

**6. Added: Affected components**

```diff
+ APAC Region - Platform Availability, EU Region - Platform Availability, Platform Availability, US Region - Platform Availability
```

**7. Added: Update** (investigating) · 2026-08-10 14:14 UTC

```diff
+ We are currently investigating an issue impacting customer logins for a portion of users. Affected customers may encounter errors or be unable to access their accounts. Our engineering team is actively working to pinpoint the cause and restore full access as quickly as possible.
```

**8. Added: Update** (identified) · 2026-08-10 14:33 UTC

```diff
+ The issue has been identified and a fix is in progress.
```

**9. Added: Update** (monitoring) · 2026-08-10 14:53 UTC

```diff
+ A fix has been implemented and we are monitoring closely to ensure resolution.
```

**10. Added: Update** (resolved) · 2026-08-10 16:59 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-10 14:14 UTC | Major incident: Issue impacting customer logins for a portion of users (this change) | outage |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ibf4d4a36ac6b5d · Markdown: https://rewindex.com/change/ibf4d4a36ac6b5d.md · JSON: https://rewindex.com/api/v1/changes/ibf4d4a36ac6b5d · Generated 2026-10-18T02:29:20.077Z