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ActiveCampaign: ActiveCampaign platform unavailable for Accounts

Impact: criticalStatus: resolvedStarted Resolved (1.5 h)2 updatesSource: stspg.io (opens in new tab)
Summary

ActiveCampaign reported a critical platform access outage affecting APAC Region, EU Region and US Region, with multiple services and features potentially returning errors or slower responses. It started at 2025-07-17 18:28 UTC and was resolved at 2025-07-17 20:00 UTC, lasting 1 h 31 min; all services were working as expected.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APAC Region - Platform AvailabilityPlatform AvailabilityPlatform AvailabilityUS Region - Platform AvailabilityEU Region - Platform AvailabilityPlatform Availability

Timeline of updates

  1. monitoring

    Engineers detected unavailability with access to the ActiveCampaign platform. This issue has been resolved and engineers are monitoring the system. This outage impacted multiple services and features, which may have resulted in slower response times or errors.

  2. resolved

    All services are working as expected.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). ActiveCampaign profile · Recent ActiveCampaign incidents · Markdown · JSON