# ActiveCampaign: ActiveCampaign platform unavailable for Accounts

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-07-17 18:28 UTC · Resolved: 2025-07-17 20:00 UTC · Duration: 1.5 h
- Updates: 2 · Affected components: APAC Region - Platform Availability, Platform Availability, Platform Availability, US Region - Platform Availability, EU Region - Platform Availability, Platform Availability
- [Vendor status page: https://stspg.io/01rd58k2ftnm](https://stspg.io/01rd58k2ftnm)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign reported a critical platform access outage affecting APAC Region, EU Region and US Region, with multiple services and features potentially returning errors or slower responses. It started at 2025-07-17 18:28 UTC and was resolved at 2025-07-17 20:00 UTC, lasting 1 h 31 min; all services were working as expected. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2025-07-17 18:28 UTC: Engineers detected unavailability with access to the ActiveCampaign platform. This issue has been resolved and engineers are monitoring the system. This outage impacted multiple services and features, which may have resulted in slower response times or errors.
- **resolved** 2025-07-17 20:00 UTC: All services are working as expected.

## Rewindex changes for this incident

- 2025-07-17 18:28 UTC: [Critical incident: ActiveCampaign platform unavailable for Accounts](https://rewindex.com/change/i3e9b6cb8fe78dd.md)


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Canonical: https://rewindex.com/company/activecampaign/incidents/rx1tchxgk0ym · Markdown: https://rewindex.com/company/activecampaign/incidents/rx1tchxgk0ym.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/rx1tchxgk0ym · Generated 2026-10-18T10:32:35.204Z