Changes / ActiveCampaign / ActiveCampaign platform unavailable for Accounts
ActiveCampaign: Critical incident: ActiveCampaign platform unavailable for Accounts
Summary
ActiveCampaign reported a critical platform access outage affecting APAC Region, EU Region and US Region, with multiple services and features potentially returning errors or slower responses. It started at 2025-07-17 18:28 UTC and was resolved at 2025-07-17 20:00 UTC, lasting 1 h 31 min; all services were working as expected.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: ActiveCampaign platform unavailable for Accounts
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After: critical
Before: not present
After: resolved
Before: not present
After: 2025-07-17 18:28 UTC
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After: 2025-07-17 20:00 UTC
Before: not present
After: APAC Region - Platform Availability, EU Region - Platform Availability, Platform Availability, US Region - Platform Availability
Before: not present
After: Engineers detected unavailability with access to the ActiveCampaign platform. This issue has been resolved and engineers are monitoring the system. This outage impacted multiple services and features, which may have resulted in slower response times or errors.
Before: not present
After: All services are working as expected.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: ActiveCampaign platform unavailable for Accounts (this change) ActiveCampaign reported a critical platform access outage affecting APAC Region, EU Region and US Region, with multiple services and features potentially returning errors or slower responses. It started at 2025-07-17 18:28 UTC and was resolved at 2025-07-17 20:00 UTC, lasting 1 h 31 min; all services were working as expected. | Major incident |
All ActiveCampaign changes → · ActiveCampaign profile · Markdown · JSON