# ActiveCampaign: Critical incident: ActiveCampaign platform unavailable for Accounts

**Summary:** ActiveCampaign reported a critical platform access outage affecting APAC Region, EU Region and US Region, with multiple services and features potentially returning errors or slower responses. It started at 2025-07-17 18:28 UTC and was resolved at 2025-07-17 20:00 UTC, lasting 1 h 31 min; all services were working as expected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-07-17 18:28 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/01rd58k2ftnm](https://stspg.io/01rd58k2ftnm)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/rx1tchxgk0ym@3bf3e4c1470b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ ActiveCampaign platform unavailable for Accounts
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-17 18:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-17 20:00 UTC
```

**6. Added: Affected components**

```diff
+ APAC Region - Platform Availability, EU Region - Platform Availability, Platform Availability, US Region - Platform Availability
```

**7. Added: Update** (monitoring) · 2025-07-17 18:28 UTC

```diff
+ Engineers detected unavailability with access to the ActiveCampaign platform. This issue has been resolved and engineers are monitoring the system. This outage impacted multiple services and features, which may have resulted in slower response times or errors.
```

**8. Added: Update** (resolved) · 2025-07-17 20:00 UTC

```diff
+ All services are working as expected.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-17 18:28 UTC | Critical incident: ActiveCampaign platform unavailable for Accounts (this change) | outage |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3e9b6cb8fe78dd · Markdown: https://rewindex.com/change/i3e9b6cb8fe78dd.md · JSON: https://rewindex.com/api/v1/changes/i3e9b6cb8fe78dd · Generated 2026-10-18T02:54:57.985Z