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ActiveCampaign: Engineers have identified an issue affecting syncing connected emails.

Impact: majorStatus: resolvedStarted Resolved (16 min)6 updatesSource: stspg.io (opens in new tab)
Summary

ActiveCampaign reported a major incident affecting connected-email syncing, with CRM and Webhooks components listed, including US Region components. It started at 2025-08-12 09:29 UTC and was resolved at 2025-08-12 09:45 UTC; the recorded duration was 15 min. Engineers restored service to connected emails; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: CRMUS Region - CRMUS Region - WebhooksWebhooks

Timeline of updates

  1. investigating

    Engineers have identified and are working to resolve an issue causing platform syncing issues to connected emails.

  2. investigating

    We are continuing to investigate this issue.

  3. identified

    Engineering has identified the issue and are working towards a resolution.

  4. monitoring

    Engineers have resolved the issue and are now monitoring the impacted service

  5. monitoring

    We are continuing to monitor for any further issues.

  6. resolved

    Engineers have resolved the issue and service to connected emails has been restored.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). ActiveCampaign profile · Recent ActiveCampaign incidents · Markdown · JSON