Changes / ActiveCampaign / Engineers have identified an issue affecting syncing connected emails.

ActiveCampaign: Major incident: Engineers have identified an issue affecting syncing connected emails.

Summary

ActiveCampaign reported a major incident affecting connected-email syncing, with CRM and Webhooks components listed, including US Region components. It started at 2025-08-12 09:29 UTC and was resolved at 2025-08-12 09:45 UTC; the recorded duration was 15 min. Engineers restored service to connected emails; no cause was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 59%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Engineers have identified an issue affecting syncing connected emails.
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-08-12 09:29 UTC
AddedResolved time#5
Before: not present
After: 2025-08-12 09:45 UTC
AddedAffected components#6
Before: not present
After: CRM, US Region - CRM, US Region - Webhooks, Webhooks
AddedUpdateinvestigating#7
Before: not present
After: Engineers have identified and are working to resolve an issue causing platform syncing issues to connected emails.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateidentified#9
Before: not present
After: Engineering has identified the issue and are working towards a resolution.
AddedUpdatemonitoring#10
Before: not present
After: Engineers have resolved the issue and are now monitoring the impacted service
AddedUpdatemonitoring#11
Before: not present
After: We are continuing to monitor for any further issues.
AddedUpdateresolved#12
Before: not present
After: Engineers have resolved the issue and service to connected emails has been restored.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Engineers have identified an issue affecting syncing connected emails. (this change)
ActiveCampaign reported a major incident affecting connected-email syncing, with CRM and Webhooks components listed, including US Region components. It started at 2025-08-12 09:29 UTC and was resolved at 2025-08-12 09:45 UTC; the recorded duration was 15 min. Engineers restored service to connected emails; no cause was stated.
Major incident

All ActiveCampaign changes → · ActiveCampaign profile · Markdown · JSON